Bonnie Ross, the founder and head of 343 Industries, has issued an apology to gamers playing ‘Halo: The Master Chief Collection’ over the game’s constant online multiplayer matchmaking issues.

In a blog post addressed to fans, Ross stated: “On November 11 we released ‘Halo: The Master Chief Collection.’ The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief’s debut on Xbox One. With the initial release of ‘Halo: The Master Chief Collection,’ however, we have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.”

For those who haven’t heard, when ‘Halo: The Master Chief Collection’ launched, it was met with a multitude of issues with its matchmaking waiting time and connection stability, most of which have persisted ever since. There have also been a host of other issues with the collection such as those concerning the game’s UI and loading screen stability. While Ross admitted that they have addressed some of these issues with some success in updates and patches, they have found that too many players are not seeing improvements.

Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience,” said Ross. “We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.”

Ross reassured that while her team is working hard on continual updates on improvements and solutions to these issues across the coming weeks (online matchmaking being the first priority), they would also be figuring a way to make things right with fans once they have solved the collection’s problems. If this is anything like past times in the industry, then this could very well mean some free bonus content for the players who have been suffering these issues.

‘Halo: The Master Chief Collection’ is a compilation that features remastered versions of the single player and multiplayer modes of main series entries ‘Halo: Combat Evolved Anniversary,’ ‘Halo 2,’ ‘Halo 3,’ and ‘Halo 4.’

‘Halo: The Master Chief Collection’ is available now for Xbox One.